FAQ2019-12-09T02:03:55+00:00
How do I order a staircase from you?2019-12-09T02:26:56+00:00

You can order a staircase either directly via our website, or by calling us on 03337720574 and we can send you a written quote complete with drawings. Once this is done, we send out your documents for your approval before starting manufacturing. Once the stairs are ready, we will call you to arrange a suitable delivery or collection date.

What timber do you use for your staircase2019-12-08T23:46:41+00:00

We manufacture in many different types of timbers. Including Pine, Oak, American Walnut, Ash, Sapele, and much more others.

When using our StairDesigner™ the basic materials are 27mm Softwood Stringers, 25mm Moisture Resistant MDF, 12mm Plywood Risers, 90mm x 90mm Softwood Newel Post(s).

Please ask our sales team if your selection is readily available. Call Us on 0333 772 0574

Part assemble staircase or flat- pack staircase2019-12-09T02:27:21+00:00

Part Assembled Stairs: The straight sections of the staircase are fully assembled if you order a staircase with a turning. Straight staircases are delivered fully assembled ready for fitting.

Flat Pack Stairs: These are delivered in their individual components ready for assembly on site. All stair parts are protected, so can be stored safely on or off site.

How do I found out the cost of my staircase2019-12-09T02:28:46+00:00

Why not use our StairDesign team to work out the cost of your new Staircase. For more complexed staircase configurations, please call our Design Term to arrange a site visit. Call 03337720574

How will my staircase be delivered2019-12-09T02:29:14+00:00

We deliver your staircase our self, so you know your staircase will arrive safely and in good condition. Our Two or Three man team will arrange with you an appropriate time for delivery.

How long will it take for my staircase to be delivered2019-12-09T02:30:26+00:00

Most staircases are built and delivered in 7 – 10  days from when will receive your order. Custom or Bespoke staircase orders may take longer please check with our Sales Team on 0333 772 0574 for help and advice.

Do you offer a stair measuring service2019-12-09T02:32:07+00:00

Yes, We offer a staircase fitting service to customers who order staircases from use within the Greater London and Surrey regions of the United Kingdom.

Do you install staircases2019-12-09T09:33:34+00:00

Yes, we provide a stair installation service.

What type of staircase do you make?2019-12-09T02:32:40+00:00

We build timber stairs if a number of common styles.

Can you make a staircase that is different to your website?2019-12-09T02:32:51+00:00

Yes, we can design, build and deliver staircases to your exact specifications. Please contact us for further information.

Will my staircase comply with building regulation?2019-12-09T02:33:02+00:00

Yes, All our staircase comply UK Building Regulations, unless customer states otherwise.

Do you manfacture all oak staircases2019-12-09T02:33:23+00:00

Yes, Although you can not order All Oak Staircases directly from our website. We build your staircase from any sustainable timber.

How is mt staircase finished?2019-12-09T02:33:35+00:00

All staircases and stair parts are unfinished in their natural wood state ready to finish in whatever you desire. An exception is our Brilliant White™ Range of Stair Parts which are Primed White for painting.

Do you offer Glass staircase ?2019-12-09T02:33:45+00:00

Yes. Just contact us with your requirements.

Do you offer open trended staircases?2019-12-09T02:25:10+00:00

Yes. Please contact us for further information.

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